Privacy Policy

This Privacy Policy explains how Solo Response collects, uses, and protects information when you use our website and document-generation services. By using our services, you agree to the practices described in this policy. We built Solo Response around a simple principle: we only collect what we need to produce your document and support you, and nothing more.

• Information you provide directly, such as your name, email address, phone number, mailing address, and the collector or case details needed to personalize your document.
• Account information, if you create one, including your email address and authentication details, handled through our Firebase-based sign-in (email/password or Google).
• Documents or details you upload or enter as part of generating a Debt Validation Letter or Summons Response. These are used solely to produce that document for you.
• Automatically collected technical data, such as browser type, device information, and general usage patterns, collected via standard analytics tooling.

• To generate and personalize the document you requested.
• To communicate with you about your order, account, or a message you sent us through our contact form.
• To keep the site secure, functioning correctly, and free of abuse.
• To understand, in aggregate, how people use the site so we can improve it. We never build a profile for sale to advertisers.

We use Google Analytics (via Firebase) to understand aggregate site usage, including which pages are visited and how people move through the site. This relies on standard browser storage and cookies. It does not affect the content or details of any document you generate, and you can block or clear these via your browser's privacy settings at any time.

We do not sell, rent, or trade your personal information. We share information only with service providers who help us operate, such as our authentication, database, and hosting providers, and only to the extent needed to provide the service. Each of those providers is bound by their own security and data protection commitments. We may also disclose information if required by law, court order, or a good-faith belief that disclosure is necessary to protect the rights, property, or safety of Solo Response, our users, or the public.

We keep your information for as long as your account is active or as needed to provide the service you requested, and for a reasonable period afterward to meet legal, accounting, or support obligations. You may request deletion of your information at any time, as described below.

We use industry-standard safeguards, including encrypted connections and access controls on our underlying Firebase infrastructure, to protect your information. Access to personal data is restricted to what is needed to operate the service. No method of transmission or storage is ever completely secure, but we take commercially reasonable steps to protect your data at every stage.

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, at any time by emailing support@soloresponse.com. If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what data we collect and the right to request deletion; as noted above, we do not sell personal information, so there is nothing to opt out of in that regard.

Our services are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Our site may link to external websites we do not operate, including certified-mail providers or informational resources. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their policies before sharing information with them.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.